FAQ on Triple Collagen Serum 4.0
Is this serum lightweight?
The Medicube Triple Collagen Serum 4.0 has a lightweight, fast-absorbing texture that leaves no sticky residue, making it ideal for layering with other skincare products.
What is the Triple Collagen Complex?
The Triple Collagen Complex includes hydrolysed collagen, atelocollagen, and soluble collagen, which penetrate deep into the skin to enhance elasticity, hydration, and skin barrier function.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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