Refund policy

RETURN AND REFUND POLICY

All returns must be initiated by contacting us at support@kbeautydropzone.com

All returns must be processed within 14 days of your order being delivered. Once this time frame has passed, our return policy will not apply.

Order Cancellations

Order cancellations must be processed by 4 p.m. the same business day as your purchase. For purchases made after 4 p.m., you must contact us by 4 p.m. the next business day. If your order is in transit and you want to cancel, please use the ‘Redirect It’ function via Australia Post with the return address we provided in your email.

Lost or Damaged Products

Your order will be packaged appropriately and checked before dispatch to ensure you receive your item in excellent condition. Due to the delivery process, items may rarely arrive damaged or deformed. In this event, please contact us @support@kbeautydropzone.com. KBeauty DropZone will reimburse the customer for a refund or replacement item. Orders that arrive with slight damage or scratches to the product packaging will not be eligible for compensation if the product has not been affected.

Return Shipping Costs

If we accept your return, you may arrange the shipping yourself, or KBeauty DropZone can provide a discounted $8.50 return label. If we issue you a return label, the cost will be deducted from the refund amount. 

We will cover any return shipping costs for any Items that are damaged/faulty if we request it to be returned. dam

Condition of Returned Products

If we agree to accept your return, all items must be returned in original, unopened packaging and in a resalable condition. Please ensure that products are securely packed to prevent any damage during transit.

Once we receive the return, we will inspect it to assess its condition. If the item(s) are acceptable, a refund will be processed within one business day.

Please refer to the remainder of our return policy regarding other returns or email us @support@kbeautydropzone.com for further assistance. 

Sale Items

Items discounted in the ‘Sale’ section are not eligible for returns/refunds unless deemed faulty or damaged. 

Refunds

Refunds are strictly processed to the original method of payment. Please allow up to 3 business days for the refund to process. If there is any issue with your refund, please message us @support@kbeautydropzone.com so we can investigate it. 

Australian Consumer Law

Australian Consumer Law will protect all customers, and you will be eligible for a return/refund/exchange if your product is affected by one of the following conditions:

• Product that is missing a component.
• Major failure of the product.
• Product is faulty.
• The product does not match the product image and description.
• Unacceptable quality of the product.
  

We may request the return of any affected product(s). Please ensure that more than 90% of the product remains, except if the product is damaged or broken.