FAQ on Azelaic Acid 16 Calming Serum
What is Medicube Azelaic Acid 16 Calming Serum?
It’s a soothing serum formulated with Azelaic Acid Complex, Niacinamide, and Pantothenic Acid to refine texture, reduce excess sebum, calm irritation, and brighten skin.
What skin concerns does the Azelaic Acid 16 Calming Serum target?
It helps with acne, redness, clogged pores, uneven texture, and dark spots, making it ideal for troubled and oily skin.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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