FAQ on SEOUL 1988 Serum : Retinal Liposome 2% + Black Ginseng
What are the benefits of the K Secret SEOUL 1988 Serum?
The serum targets fine lines, wrinkles, and pigmentation with 2% Retinal Liposome, while Black Ginseng Extract boosts collagen, improves elasticity, and provides antioxidant protection. It also brightens dull skin and hydrates without irritation.
Is the formula clean and free from harsh ingredients?
Absolutely. The serum is free from parabens, sulfates, silicones, harsh alcohols, artificial colors, synthetic fragrances, and common allergens.
Can I use the K Secret SEOUL 1988 Serum every day?
Start with 2–3 times a week to let your skin adjust to retinal. Gradually increase frequency as your skin builds tolerance, depending on sensitivity.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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