FAQ on Madagascar Centella Probio-Cica Intensive Ampoule
What does the SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule do?
This ampoule enhances the skin barrier, calms irritation, and provides deep hydration with fermented Centella, ceramides, and nourishing fatty acids.
What skin concerns does the SKIN1004 Madagascar Centella Probio-Cica Intensive Ampoule help with?
It addresses dryness, a weakened barrier, redness, sensitivity, rough texture, and dehydration by utilizing microbiome-supporting fermented Cica and barrier-strengthening ceramides.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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