FAQ on Blackhead Melting Softener & Cotton Pad Set
How often should I use the Jumiso Blackhead Softener Set?
For most skin types, using it 2–3 times per week is sufficient. If you have sensitive skin it is recommended to use only once per week.
Can I use the Jumiso Blackhead Melting Softener with other exfoliating products?
To avoid over-exfoliation, it’s best not to use this softener on the same day as other exfoliants (like AHA, BHA, or retinol). Stick to a balanced routine to maintain your skin barrier.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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