FAQ on Purifying Cleansing Balm
What are the key ingredients in the House of Hur Cleansing Balm?
This balm is infused with wild strawberry, cherry fruit, vitamin tree fruit extracts, and finely ground cranberry powder to balance oil and purify pores.
What is the House of Hur Purifying Cleansing Balm used for?
The House of Hur Purifying Cleansing Balm features a grinding-type dispenser to deliver its formula that removes makeup, sunscreen, blackheads, and impurities while hydrating the skin.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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