FAQ on Pore Refresh Grinding Cleansing Balm
What are the key ingredients in this cleansing balm?
Key ingredients include Green Tea Extract for oil control, Soybean Oil for moisture balance, Sodium Guaiazulene Sulfonate to soothe irritation, and a blend of Jojoba Oil and Rice Bran Oil for hydration.
Does it remove waterproof makeup and sunscreen?
Yes, the Dr. Althea Pore Refresh Grinding Cleansing Balm effectively melts away waterproof makeup, sunscreen, excess sebum, and other impurities without stripping the skin.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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