FAQ on Zero Pore Cooling Mask
What skin types is the Medicube Zero Pore Cooling Mask suitable for?
This mask is suitable for all skin types, especially oily, sensitive, and acne-prone skin. Its cooling and soothing ingredients help calm redness and minimise irritation.
What are the main ingredients in the Medicube Zero Pore Cooling Mask?
Key ingredients include Niacinamide for brightening and pore care, Adenosine for skin elasticity, and botanical extracts such as Kudzu and Ulmus for hydration and soothing effects.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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