FAQ on Azelaic Acid 10 Hyaluron Soothing Serum
What does the Anua Azelaic Acid 10 Hyaluron Soothing Serum do?
This serum helps soothe irritation, calm redness, hydrate the skin, and brighten the complexion. It reduces blemishes while strengthening the skin barrier.
Is the Anua Azelaic Acid Serum cruelty-free and fragrance-free?
Yes. It is cruelty-free, and formulated without mineral oils, parabens, drying alcohols, or artificial fragrance.
What skin types can use this serum?
It’s suitable for all skin types—especially oily, sensitive, acne-prone, and uneven skin that needs soothing hydration and brightening.
Are your products authentic?
Yes, all our Korean cosmetics are authentic and are sourced directly from authorised distributors or manufacturers.
How long do you take to ship out orders?
All orders are shipped out from Melbourne within 1 business day, we offer same business day dispatch for orders until 2pm.
When will my order arrive after dispatch?
VIC (Metro): 1 business day
VIC (regional) & Metro areas of QLD, SA, TAS and NSW : 2 - 4 business days (express: 1 - 3 business days)
WA (Metro) : 4 - 7 business days (express: 2 - 3 business days)
Please allow an extra 3 business days for regional deliveries. Deliveries to other Australian territories may take 1 - 2 months.
What happens I receive a damaged/faulty product?
Please contact us at support@kbeautydropzone.comas soon as possible and we will either send a replacement or issue a refund for the faulty product. We may request for photographic evidence of the damaged product.
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